Privacy Policy

1. Data Controller

Personal data collected through this site is managed by Enoturismo Carmelo, a platform for promoting wine tourism and tourist activities in the city of Carmelo.

2. Data We Collect

We may collect the following data:

• First and last name
• Email address
• Phone number
• Date of birth (requested to verify the minimum age required by the welcome benefit)
• Information related to site usage (e.g., pages visited, services consulted)

3. Use of Analytics Tools

This site uses web analytics tools (such as Google Analytics) to:

• understand which sections of the site are most visited
• analyze which services or experiences generate the most interest
• improve content and user experience

Information obtained through these tools is statistical and aggregated, and is not used to identify individual users.

4. Use of Personal Data

Data provided by users is used to:

• manage registration and platform access
• enable and administer promotional benefits (such as the welcome glass)
• communicate news, events, services, offers and promotions related to wine tourism and tourist activity in Carmelo
• improve the overall functioning of the site

5. Data Sharing

Usage and navigation data may be shared with wineries and tourism stakeholders in an anonymous and aggregated manner, without identifying individual users.

Personal data collected during registration is stored under the responsibility of Enoturismo Carmelo.

By accepting these terms and conditions, the user expressly consents to their email address being shared with participating wineries and tourism providers in the Carmelo tourist circuit, for the purpose of receiving news, services, offers and promotions related to wine tourism. This consent may be withdrawn at any time by writing to [email protected].

All other personal data, such as phone number, is used exclusively for internal purposes of identity verification and platform security.

6. Data Protection and Storage

Personal data is stored securely and reasonable measures are adopted to prevent unauthorized access, loss or misuse. Data is stored on servers located outside Uruguay (United States), through technology infrastructure providers that guarantee adequate standards of security and data protection, under conditions compatible with Law No. 18.331.

7. User Rights

In accordance with Uruguay's Law No. 18.331 on Personal Data Protection, users have the right to:

• Access: find out what personal data is held about you
• Rectification: correct inaccurate or outdated data
• Cancellation: request deletion of your account and data
• Objection: object to specific uses of your data, such as receiving communications from wineries

A cancellation request implies account closure and immediate cancellation of any active unredeemed coupons or vouchers. Please note that, for platform security reasons, when your account is deleted a technical irreversible identifier derived from your phone number is retained, solely to prevent fraudulent use of the welcome benefit. This identifier does not allow identification of any person and cannot be reversed to the original data. To exercise any of these rights, you may write to [email protected].

8. Policy Changes

This Privacy Policy may be updated in the future. Modifications will be published on this page and will take effect from their publication.